Last reviewed July 13, 2026
This policy will apply to Pocket Pickle Guides purchases once a payment method is enabled. Product pages may be browsed now, but the site is not accepting payment yet.
Digital products before download
If you have not accessed or downloaded a digital product, you may ask to cancel the order within 14 calendar days of purchase. Include the order number and the email used at checkout. We will verify download status before deciding the request.
Digital products after access
Because a digital file cannot be physically returned, a digital purchase is normally final after the file has been accessed or downloaded. We will still investigate a refund, replacement, or correction when:
- the same order was charged more than once;
- the delivered file is corrupt or cannot be opened after reasonable support steps;
- the product is materially different from the description shown at purchase;
- the wrong file was delivered and cannot be corrected promptly; or
- a refund or cancellation is required by applicable law.
A change of mind, failure to print a compatible file, or an expectation not stated in the listing normally does not qualify after access. That does not limit rights that cannot legally be waived.
How to request help or a refund
Use the contact page and include the order number, purchaser email, product name, device or PDF reader used, and a short description of the problem. Do not send full card details. Requests should be made within 14 calendar days of purchase or promptly after discovering a file problem.
We may first offer a replacement link, corrected file, or reasonable troubleshooting when that resolves the issue. A refund decision will be based on the listing, delivery and download records, support history, applicable law, and payment-provider rules.
Approved refunds
An approved refund is sent to the original payment method unless the law or payment provider requires another method. Pocket Pickle Guides will initiate it promptly; banks and payment providers may take additional business days to post the credit. Original currency conversion or bank fees are controlled by those providers.
Unauthorized or suspicious charges
If you do not recognize a charge, contact us promptly and notify your payment provider. We may ask for limited order details to locate the transaction, but we will never ask you to send a full payment-card number through the contact form.
Physical products
Pocket Pickle Guides is not currently selling or shipping physical goods. Paddle and court-kit concepts are previews only. Before any physical product is offered for payment, this policy will be updated with return eligibility, return windows, condition requirements, defects, custom-product limits, and return-shipping responsibilities.
Your legal rights
This policy is intended to provide a fair support process, not to remove warranties, cancellation rights, or remedies that apply under consumer law. If a product page offers a more favorable written promise, that promise also applies.
Related information: digital delivery and license, shipping policy, and terms of use.